How to Uncancel Subscriptions through Sales > Customers
Note: This option does not apply to canceled subscriptions if you selected to cancel Immediately.
To do this:
- You can search for one of your members by going to the Sales then go to the Customers section.
- You simply filter the customers by either Name or Email and you can open their profile by clicking on the button on the right.
- There you will be able to see your customers’ transactions in the Transactions tab and subscriptions in the Subscriptions tab.
- Click on the Subscriptions tab, and to uncancel their subscription, you click on the Uncancel Subscription button (refresh icon).
- A warning message will pop up – Are you sure you want to uncancel this subscription?
- Simply select the Cancel or Continue.
- After clicking the Continue button, the status will automatically change to Active.
How to Uncancel Subscriptions through Sales > Subscriptions
Note: This option does not apply to canceled subscriptions if you selected to cancel Immediately.
To do this:
- You can search for one of your members by going to the Sales then go to the Subscriptions section.
- You simply filter the customers by either Name, Email, or Product Name, and click the Uncancel button on the right.
- A warning message will pop up – Are you sure you want to uncancel this subscription?
- Simply select the Cancel or Continue.
- After clicking the Continue button, the status will automatically change to Active.